Training on Demand

Microsoft on Demand Training 10965 - IT Service Management with System Center Service Manager (90 Day)

Get hands-on instruction and practice implementing effective IT Service Management with System Center 2012 R2 Service Manager in this course.

von Learning 1st
Fortgeschritten Englisch

Beschreibung

MOC On-Demand is an integrated combination of video, text, practical tasks and knowledge tests designed to help IT experts and developers to expand their knowledge about Microsoft technologies. The courses are a great alternative for anyone wanting to learn independently and at their own pace.

This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.  Using hands-on labs, students will learn the followi...

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Ziel

After completing this course, students will be able to:

  • Describe Service Manager 2012 R2.
  • Install Service Manager 2012 R2.
  • Describe Service Manager usage cases.
  • Configure base settings in Service Manager 2012 R2.
  • Configure Incident and Problem Management.
  • Configure Activity, Change, and Release Management.
  • Configure and Manage Service Requests.
  • Automate business processes with Service Manager and Orchestrator.
  • Configure Service Level Management.
  • Customize The Self-Service Portal.
  • Use Reports and Analyze Data in Service Manager.
  • Perform advanced troubleshooting and disaster recovery in Service Manager.
  • Customize Service Manager Forms.

Anforderungen an die Teilnehmer

This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 R2 Service Manager.

Teilnehmer

This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 R2 Service Manager.

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